Training & Education Resources

Support & Training Resources for Members

Propel your practice forward with easy-to-use, exclusive training resources to strengthen staff expertise and help achieve practice goals.

The Staff Training Program is led by Valerie Manso, PECAA's Director of Staff Education, ABOC, FNAO, ALB, ACB.

This resource page outlines all of the comprehensive staff training modules that are available to Members.

Plus, earn free CE credit on a variety of topics from experts in the field.

Optometric Staff Training Resources

Get up-to-date on the industry's newest technology and medical treatments. Taught by experts in the field, you have access to a variety of free COPE education. Listen to the webinars, pass a test and your credit hours will be sent and recorded!

The Office Manager Certification Course is a 12-hour program that enables attendees to master the skills necessary to excel as an Office Manager in an Eye Care practice. The courses are taught via webinar and once attendees complete the program, they must pass a rigorous exam to ensure they have attained the skills required to receive the designation of 'Certified Office Manager'.

The Office Manager Leadership Academy is a 6-hour program that provides enhanced training to assist attendees in mastering the skills of successful individuals and time management skills to be a high-functioning Office Manager in an eye care practice. The courses are taught via webinar and are intended for graduates of the Office Manager Certification Program or those with a significant management background.

The Optical Management Certification Course is an exclusive 8-week program designed to provide ODs/MDs, opticians, optical staff and optical managers with the skills necessary to manage a successful and profitable optical. The program focuses on frame management, assortment management and building custom tools to take your optical to the next level.

Courses in the new employee hub are designed to get the newest superstars in eye care familiar with the industry. Courses include an Introduction to Eye Care, Ocular Anatomy, Ophthalmic Terminology, Common Eye Problems and Your Role in Eye Care.

These training courses will benefit both new and veteran Ophthalmic Assistants. You will learn the basic skills needed to document a history and process a patient through pre-testing. Courses include Communicating with the Optometric Patient, Chairside Assisting, Pre-Testing, Telephone Triage, Understanding Refractive Errors and Patient History.

The optician training courses describe the role of an optician along with the selling and technical skills needed to be successful. Courses include Successfully Discussing and Dispensing Eyewear, Technical Aspects of Opticianry, Frame Choice: Style and Function, Optical Sales: Rules to Sell 'BUY', and Ophthalmic Lens Types, Materials and Treatments.

Once you complete the courses, you'll have an opportunity to take the NOCE preparation questions as well as review your knowledge against our answer key.

These courses discuss the fundamentals of billing and managing the front desk and patient schedule. Courses include Scheduling Best Practices, Front Desk - Be a Star, Medical Billing Basics, and Your Role in the Financial Health of Your Practice.