About the OMCC

The first of its kind to feature education, testing, certification and continued enhancement and support, the OMCC (Office Manager Certification Course) is accredited by The University of Houston, College of Optometry. The program delivers critical information and training to ensure your practice excels through the efforts of your entire staff.

The Office Manager Certification Course is a 12-hour program that enables attendees to master the skills necessary to excel as an Office Manager in an Eye Care practice. The courses are taught via webinar and once attendees complete the program, they must pass a rigorous exam to ensure they have attained the skills required to receive the designation of ‘Certified Office Manager.’

The program costs $495 for Members and $795 for non-members.

Curriculum:

  • Managing staff: evaluation, hiring, dismissing, motivating staff, stress management in the office
  • Delegation of authority: prioritization, accountability
  • Timeline management: staff scheduling, patient scheduling
  • Meeting management: agenda setting, delegation of reporting responsibilities
  • Day to day operations: accounting, budgets, managing expenditures
  • Office organization and systems structure
  • Legal and ethical aspects of management
  • Improving financial performance:  fees, credits and collections
  • Goal setting
  • Handling difficult people
  • Handling difficult situations

Schedule:

Live Session: 

The next live session begins in July, 2019. Stay tuned – registration will open soon!

During the live session, attendees will receive a link to watch a webinar in real-time which will allow them the opportunity to ask questions and receive immediate responses from the instructor. All webinars will be recorded and posted for attendees to review the following day.

Remote Session: 

If you don’t have time to watch the webinars in real-time, we now offer a remote version of the OMCC, which is available now! Take the course at your own pace and still receive the same information and support you would during the live session.

The remote session runs year-round with testing done in March, June, September and December.

REGISTER FOR REMOTE SESSION

OMCC Instructor:

Valerie Manso

Valerie Manso – OD Excellence Director of Staff Education, ABOC, FNAO, ALB, ACB

Valerie Manso has presented thousands of hours in continuing education for Optometrists, Opticians and Paraoptometric Technicians at venues such as Vision Expo East and West, SECO, Heart of America, East West Congress and many more.

Should you have any questions regarding the course itself, please contact Valerie Manso at vmanso@odexcellence.com.

WEBINAR RESOURCES

Best Practices For a Staff Meeting
Thursday, September 13, 2018 | 11:00am – 12:00pm Pacific
Presented by: Joy Gibb, ABOC
WATCH RECORDING – Password: Meeting

Utilizing Social Media to Amplify Your Word of Mouth Marketing
Tuesday, July 10, 2018 | 11:00am – 12:00pm Pacific
Presented by: Kristin Choryan, Program Consultant, Innexus
WATCH RECORDING 

Ditching the Traditional Performance Review
Tuesday, May 8, 2018 | 11:00am – 12:00pm Pacific
Presented by: Sharon Jutila, Human Resource Consultant, AmeriBen
WATCH RECORDING – Password: Performance

Customer Service Vs. Customer Experience
Thursday, October 19, 2017 | 11:00am – 12:00pm Pacific
Presented by: Joy Gibb, ABOC
WATCH RECORDING – Password: Customer

Leading Across Multiple Generations
Wednesday, June 14, 2017 | 11:00am – 12:00pm Pacific
Presented by: Meghan McKenna, VSP
WATCH RECORDING – Password: Generations

Team Problem Solving
Tuesday, August 7, 2018 | 11:00am – 12:00pm Pacific
Presented by: Sharon Jutila, Human Resource Consultant, AmeriBen
WATCH RECORDING – Password: Solutions

Work Smarter Not Harder: Let Your Reps Do Some of the Heavy Lifting
Tuesday, June 5, 2018 | 11:00am – 12:00pm Pacific
Presented by: Sara Campbell, Membership Manager, PECAA
WATCH RECORDING – Password: Reps

Responding to Online Patient Reviews
Thursday, March 22, 2018 | 11:00am – 12:00pm Pacific
Presented by: Samantha Toth, ABOC
WATCH RECORDING – Password: Reviews

HIPAA: A Refresher
Tuesday, August 22, 2017 | 11:00am – 12:00pm Pacific
Presented by: Josh Sears, Josh Freestone Corporate Law, Chtd.
WATCH RECORDING – Password: Compliance

To Manage Or to Lead? It’s Really Not a Question
Thursday, April 27, 2017 | 11:00am – 12:00pm Pacific
Presented by: Joy Gibb, ABOC
WATCH RECORDING – Password: Leader

READY TO BECOME A
PECAA MEMBER?

Get started today and start realizing the benefits of PECAA membership in your own practice.

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