About the OMCC

The first of its kind to feature education, testing, certification and continued enhancement and support, the OMCC (Office Manager Certification Course) is accredited by The University of Houston, College of Optometry. The program delivers critical information and training to ensure your practice excels through the efforts of your entire staff.

The Office Manager Certification Course is a 12-hour program that enables attendees to master the skills necessary to excel as an Office Manager in an Eye Care practice. The courses are taught via webinar and once attendees complete the program, they must pass a rigorous exam to ensure they have attained the skills required to receive the designation of ‘Certified Office Manager.’

 

Curriculum:

  • Managing staff: evaluation, hiring, dismissing, motivating staff, stress management in the office
  • Delegation of authority: prioritization, accountability
  • Timeline management: staff scheduling, patient scheduling
  • Meeting management: agenda setting, delegation of reporting responsibilities
  • Day to day operations: accounting, budgets, managing expenditures
  • Office organization and systems structure
  • Legal and ethical aspects of management
  • Improving financial performance:  fees, credits and collections
  • Goal setting
  • Handling difficult people
  • Handling difficult situations

Schedule:

Live Session: 

The most recent live session began July 16, 2019.

During the live session, attendees will receive a link to watch a webinar in real-time which will allow them the opportunity to ask questions and receive immediate responses from the instructor. All webinars will be recorded and posted for attendees to review the following day.

The program costs $495 for Members and $795 for non-members.

On-Demand Session: 

If you don’t have time to watch the webinars in real-time, we now offer a remote version of the OMCC, which is available now! Take the course at your own pace and still receive the same information and support you would during the live session.

The on-demand session runs year-round with testing done in March, June, September and December.

The program costs $350 for Members and $650 for non-members.

REGISTER FOR ON-DEMAND SESSION

What Members Are Saying About the OMCC: 

I’m definitely more open to differences in opinions and points of view after this training. This course helped me realize that I need to step back and assess a situation before coming back at it with a different perspective. I used to come across matter-of-fact, without realizing that it might come across as offensive in some way. But recently, someone said ‘I’ve noticed such a big difference in how you approach things.‘ I also try to be more motivating now in my role as manager.” – Panya Kartal, Eye to Eye Wilsonville

As a first time manager, this class was a life saver and I truly appreciated all of the knowledge, experience, and information provided throughout the course. Thank you for a fantastic experience! – Kelsey Triptow, Visionology

I have learned a lot of patience during these courses. Not only to use in a business setting, but also in my personal life. We have some new staff members and getting to know their personalities has definitely helped me grow to manage and communicate better. I have been waking up earlier to get my day started, taking some time to myself and continue to create a to-do list. Delegating is probably one of the most difficult things for me to do but I am slowing letting things slip out of my hands. I appreciate all the helpful tips and would join another similar webinar in the future. – Cindy Saechao, The Eye Works Optometry

OMCC Instructor:

Valerie New Head Shot

Valerie Manso – PECAA Director of Staff Education, ABOC, FNAO, ALB, ACB

Valerie Manso has presented thousands of hours in continuing education for Optometrists, Opticians and Paraoptometric Technicians at venues such as Vision Expo East and West, SECO, Heart of America, East West Congress and many more.

Should you have any questions regarding the course itself, please contact Valerie Manso at vmanso@odexcellence.com.

WEBINAR RESOURCES

How to Motivate, Reward & Retain Employees
Tuesday, July 23, 2019 | 11:00am – 12:00pm Pacific
Presented by: Joy Gibb, ABOC
WATCH RECORDING – Password: EmployeeRetention

Compliant Vs. Committed: Changing Behavior In Your Office
Tuesday, April 9, 2019 | 11:00am – 12:00pm Pacific
Presented by: Joy Gibb, ABOC
WATCH RECORDING – Password: Motivate

Best Practices For a Staff Meeting
Thursday, September 13, 2018 | 11:00am – 12:00pm Pacific
Presented by: Joy Gibb, ABOC
WATCH RECORDING – Password: Meeting

Ditching the Traditional Performance Review
Tuesday, May 8, 2018 | 11:00am – 12:00pm Pacific
Presented by: Sharon Jutila, Human Resource Consultant, AmeriBen
WATCH RECORDING – Password: Performance

Leading Across Multiple Generations
Wednesday, June 14, 2017 | 11:00am – 12:00pm Pacific
Presented by: Meghan McKenna, VSP
WATCH RECORDING – Password: Generations

Leadership & Management 101
Tuesday, June 18, 2019 | 11:00am – 12:00pm Pacific
Presented by: Sharon Jutila, Human Resource Consultant, AmeriBen
WATCH RECORDING – Password: TeamWork

Wellness at Work for Happier Employees
Tuesday, February 12, 2019 | 11:00am – 12:00pm Pacific
Presented by: Sharon Jutila, Human Resource Consultant, AmeriBen
WATCH RECORDING – Password: WellnessProgram

Team Problem Solving
Tuesday, August 7, 2018 | 11:00am – 12:00pm Pacific
Presented by: Sharon Jutila, Human Resource Consultant, AmeriBen
WATCH RECORDING – Password: Solutions

HIPAA: A Refresher
Tuesday, August 22, 2017 | 11:00am – 12:00pm Pacific
Presented by: Josh Sears, Josh Freestone Corporate Law, Chtd.
WATCH RECORDING – Password: Compliance

To Manage Or to Lead? It’s Really Not a Question
Thursday, April 27, 2017 | 11:00am – 12:00pm Pacific
Presented by: Joy Gibb, ABOC
WATCH RECORDING – Password: Leader

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