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The Psychology of the Patient Encounter
Date & Time: Thursday, December 13, 2018 | 11:00am – 12:00pm Pacific
Presented by: Joy Gibb, ABOC
Today’s practice is a mix of medical knowledge, technical information and retail salesmanship. Being able to blend the medical and technical aspects of eye care with the ability to sell means increased revenue without compromising customer satisfaction. This course will help eye care professionals understand what the patient may expect during their experience and how to address their wants and needs using better communication and sales skills.