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Front Office Procedures / Memorable First & Last Impressions
Date & Time: Monday, November 18, 2019 | 10:00am – 11:00am Pacific
Presented by: Sharon Carter, Eye Care Optometric Consulting
How important is the first impression and the last impression patients get when visiting your office? Learn how to make a positive impression beginning with scheduling the appointment, through the duration of your patients’ visit until the patient walks out of the door. Topics covered will include telephone procedures, greeting patients, appointment scheduling, checking out and collecting charges, pre-appointing along with any other interactions with the patient that might occur in the front office.